Privacy Policy

Intellvis Limited

Intellvis Limited built the app. This SERVICE is provided by Intellvis Limited.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at the app unless otherwise defined in this Privacy Policy.

1. How we collect and use your personal information

Personal information refers to all kinds of information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. We will only collect and use your personal information for the following purposes described in this policy:

(1) We do not sell any products, nor do we display any products.

(2) Carry out internal data analysis and research, third-party SDK statistical services, and improve our products or services.

We collect data based on your interactions with us and the choices you make, including your privacy settings and the products and features you use. The data we collect may include SDK/API/JS code version, browser, internet service provider, IP address, platform, timestamp, app identifier, app version, app distribution channel, unique device identifier, iOS advertising identifier IDFA, Android advertiser identifier, network card (MAC) address, etc.

(3) Provide AI-powered Q&A features and services.

We integrate third-party artificial intelligence technologies to provide an in-app AI Q&A assistant. When you use these AI-powered features, we process only the following information:

• Text questions, prompts, and follow-up messages you enter
• Limited conversation context needed to generate a relevant answer
• AI-generated responses returned to you

We use the google/gemini-2.5-flash model hosted on the Replicate platform as our sole third-party AI service provider. Your data is transmitted securely via encrypted connections to Replicate for real-time inference. Importantly:

• The collected data is used solely for AI inference and answering your questions, and is NOT used to train any AI models. This processing is performed solely to provide AI features you explicitly request.
• We do not use your AI questions or answers to train, fine-tune, or improve any models.
• Replicate does not retain or use your data for model training.
• Data processing occurs within secure infrastructure.
• For detailed information about the AI provider, please see Section 4: Third-Party AI Services below.

When we want to use the information for other purposes not specified in this policy, we will ask for your prior consent. When we want to use the information collected for a specific purpose for other purposes, we will ask for your consent in advance.

2. How we use cookies and similar technologies

To ensure the proper functioning of the website, we store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as your preferences or the items in your shopping basket.

We will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have a cookie-blocking feature. However, if you do this, you will need to personally change your user settings each time you visit our website.

Do Not Track

Many web browsers have a Do Not Track feature that issues a Do Not Track request to a website. Currently, no major Internet standards organization has established policies governing how websites should respond to such requests. But if your browser has Do Not Track enabled, then all of our sites will respect your choice.

3. AI Services and Data Processing

Our application provides an optional AI Q&A assistant. This section describes how that feature works, what data is involved, and how it is processed.

(1) AI Technology Implementation

Our application integrates a third-party artificial intelligence technology to enhance user experience. We specifically use:

• Google Gemini AI (google/gemini-2.5-flash model) — accessed via the Replicate platform to power in-app AI Q&A, including answering user questions and providing conversational assistance.

(2) Data Shared with Third-Party AI

When you interact with AI-powered Q&A features, only the following data is sent to the Replicate API:

• User questions and prompts: The text you type or submit to the AI assistant
• Conversation context: Limited recent chat history needed to generate a relevant follow-up answer
• Technical metadata: Request identifiers and timestamps necessary to complete the request

No personal identifiers, account credentials, 2FA secrets, payment information, device information, or any other data is shared with the third-party AI provider.

(3) How AI Processes Your Data

When you interact with AI-powered Q&A features:

• Your data is transmitted via encrypted HTTPS/TLS connections to Replicate's servers
• The google/gemini-2.5-flash model processes your data in real time to generate answers
• Processing is completed within seconds for the purpose of returning a response to you
• Replicate processes each request only to complete that request and does not use the data for model training

(4) Data Usage and Training Policy

• The collected data is used solely for AI inference and answering your questions
• Your data is NOT used to train, fine-tune, or improve any AI models
• We do not share your AI interaction data with any parties other than Replicate, which is strictly necessary for processing your requests
• Replicate does not retain or use your data for model training or any other purposes beyond processing your request

(5) AI Content Disclaimer

• AI-generated answers are produced by automated systems and may contain errors, inaccuracies, or inappropriate content
• We do not guarantee the accuracy, reliability, or completeness of AI-generated outputs
• Users should independently verify important information before relying on AI responses
• We are not liable for decisions or actions taken based on AI-generated content
• Do not submit 2FA codes, passwords, recovery keys, or other sensitive account secrets to the AI assistant

(6) Your Control and Rights

• Use of AI Q&A features is entirely optional; you can choose not to use these features at any time
• Discontinuing use of AI features does not affect other app functionalities
• Withdraw consent: You may withdraw your consent for AI data processing at any time by ceasing to use AI features, or by contacting us to formally revoke your consent
• Request data deletion: You may request deletion of any data that has been provided to the AI service by contacting us at app@inislab.com. We will process your request within 30 days
• If you have concerns or questions about AI data processing, you can contact us for clarification

4. Third-Party AI Services

Our Application provides AI-powered Q&A features. This section describes how we use third-party AI services, what data is involved, and your rights regarding that data. This disclosure is provided in accordance with applicable privacy laws and platform requirements, including Apple App Store guidelines.

Third-Party AI Provider

We use Replicate, Inc. (https://replicate.com) as our sole third-party AI infrastructure provider. Replicate hosts and runs AI models on our behalf to deliver AI Q&A features within the Application. We do not use any other third-party AI providers.

• AI Model Used: google/gemini-2.5-flash (Google Gemini 2.5 Flash)
• Integration Method: API integration with Replicate's platform, which hosts and serves the google/gemini-2.5-flash model
• Features Powered: In-app AI Q&A and conversational assistance
• Provider Privacy Policy: https://replicate.com/privacy

What Data Is Shared

When you use AI Q&A features, the following data may be transmitted to Replicate for processing:

• Text prompts, questions, and instructions you enter
• Limited conversation context needed to complete a follow-up answer
• Technical metadata necessary to complete the request (such as request identifiers and timestamps)

We do not intentionally send your account credentials, 2FA secrets, payment information, contact details, or device identifiers to Replicate. We strongly advise you not to include sensitive personal data, confidential information, or private details in your AI inputs.

Why Data Is Shared

Your data is shared with Replicate solely for the following purpose:

• To provide AI Q&A features: To process your questions and return AI-generated answers to you in real time.

We do not share your AI inputs with Replicate for advertising, marketing, profiling, analytics beyond service delivery, or any purpose unrelated to fulfilling your specific AI request.

Model Training

• We do not use your AI prompts, inputs, or generated outputs to train, fine-tune, or improve our own models or any third-party models.
• Replicate processes your data only to complete your individual request. Your inputs are not used by Replicate to train, fine-tune, or improve its AI models or the underlying model providers' models.
• We do not sell, license, or otherwise make your AI-related data available for model training by any party.

No Further Third-Party Sharing

Your AI inputs are transmitted only to Replicate for the purpose described above. We do not sell, rent, or share your AI-related data with any other third parties for their independent use. Replicate acts solely as a data processor on our behalf and is contractually required to process data only according to our instructions and applicable privacy requirements.

Data Retention for AI Features

AI inputs are processed via secure API connections and retained only as long as necessary to:

• Complete your AI request and deliver the result to you
• Maintain limited conversation history so the Q&A assistant can answer follow-up questions
• Maintain limited operational logs for troubleshooting and service reliability

We do not retain your AI prompts or outputs longer than required for these purposes. Replicate's retention of request data is limited to what is necessary to process and complete each request.

How to Delete AI Data or Withdraw Consent

You may control your AI-related data and withdraw consent at any time:

• Stop using AI features: You may discontinue use of AI features at any time. Once you stop submitting new inputs, no additional AI data will be shared with Replicate.
• Delete your data: You may request deletion of Personal Data associated with your account, including AI-related data we have stored, by contacting us at app@inislab.com.
• Withdraw consent: Where we rely on your consent to process AI inputs, you may withdraw that consent at any time by contacting us or ceasing to use AI features. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

We will respond to deletion and consent withdrawal requests within 30 days, subject to any legal obligations that require us to retain certain information.

User Responsibility

Please do not submit sensitive personal information (such as 2FA codes, passwords, recovery keys, health data, financial account numbers, government ID numbers) through AI features. You are responsible for the content you choose to input.

5. How do we share, transfer and publicly disclose your personal information

(1) Sharing

We will not share your personal information with any other companies, organizations and individuals, except in the following cases:

1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
2. We may share your personal information externally in accordance with laws and regulations or the mandatory requirements of government authorities.
3. Sharing with our affiliates: Your personal information may be shared with our affiliates. We will only share necessary personal information and subject to the purposes stated in this Privacy Policy. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorization again.
4. Sharing with authorized partners: Some of our services will be provided by authorized partners only for the purposes stated in this Privacy Policy. We may share some of your personal information with our partners to provide better customer service and user experience. For example, companies we engage to provide third-party statistical and analytical services may need to collect and access personal data for statistical and analytical purposes. In this case, these companies must comply with our data privacy and security requirements. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and only share personal information necessary to provide services.
5. Sharing with AI service provider: When you use AI Q&A features, only your questions, limited conversation context, and necessary technical metadata are transmitted to Replicate (google/gemini-2.5-flash model) for real-time processing. This sharing is strictly necessary to provide AI functionality. The purpose is solely for AI inference and answering your questions. For full details on the provider, see Section 4: Third-Party AI Services. We ensure that:
   • Data is transmitted only for the purpose of generating AI answers (inference only)
   • The AI provider processes data under strict confidentiality and security obligations
   • The AI provider does not retain or use your data beyond processing your request
   • The AI provider does not use your data for AI model training
   • All data transmission is encrypted using industry-standard TLS/HTTPS protocols
   • Data processing complies with applicable data protection regulations

(2) Transfer

We will not transfer your personal information to any companies, organizations and individuals, except in the following cases:

1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
2. When a merger, acquisition or bankruptcy liquidation is involved, if it involves the transfer of personal information, we will require new companies and organizations that hold your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to ask for your authorization again.

(3) Public disclosure

We will only publicly disclose your personal information in the following circumstances:

1. After obtaining your explicit consent;
2. Disclosure based on law: We may publicly disclose your personal information under the mandatory requirements of laws, legal procedures, lawsuits or government authorities.

6. How we protect your personal information

(1) We have used industry-standard security measures to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of the data. We will take all reasonably practicable steps to protect your personal information. For example, when data (such as credit card information) is exchanged between your browser and the "Service", it is protected by SSL encryption; we also provide https secure browsing on our website; we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will conduct security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

For AI services specifically, we implement additional security measures:

• All data transmitted to the AI service provider (Replicate) is encrypted using TLS/HTTPS protocols
• AI processing occurs in isolated, secure environments
• We select AI service providers that maintain SOC 2, ISO 27001, or equivalent security certifications
• Regular security audits are conducted to ensure compliance with data protection standards

(2) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for as long as is necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law.

(3) The Internet is not an absolutely secure environment, and e-mails, instant messaging, and other communication methods with our users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use a complex password to help us keep your account secure.

(4) The Internet environment is not 100% secure, and we will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will assume corresponding legal responsibilities.

(5) In the event of an unfortunate personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and recommendations to reduce risk and remedies available to you. We will promptly notify you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish an announcement.

7. Your rights

In accordance with relevant laws, regulations, and standard common practices, we guarantee that you exercise the following rights over your personal information:

(1) Access to your personal information

You have the right to access your personal information, subject to exceptions provided by laws and regulations. If you want to exercise your data access rights, you can do so yourself by:

• Account Information: If you wish to access or edit your profile information and payment information in your account, change your password, add security information, or close your account, you can do so by visiting the relevant settings in the app.
• Search Information: You can access or clear your search history, view and modify interests, and manage other data within the app.

You may also contact us at app@inislab.com to request access, correction, or deletion of your personal information.

8. How to update this privacy policy

We may adjust or change this Privacy Policy sometimes, and any updates to this Privacy Policy will be posted on our website by marking the update time. The content will take effect 7 days after notification or publication. If you continue to use any of the services we provide or visit our related websites after the privacy policy is adjusted or changed, we believe that you have fully read, understood and accepted the revised privacy policy and are bound by it.

9. Refund Request and Personal Information Handling Statement

In order to process your refund request, you agree and authorize Apple to collect and submit relevant personal information to its review department. This information may include, but is not limited to:

1. Apple ID: Used to verify your identity and purchase records;
2. Purchase Records: Including order numbers, purchase times, product details, etc.;
3. Operation Logs: Information related to actions on your account, such as purchases, subscriptions, subscription cancellations, refund requests, etc.;
4. Subscription Plan Information: Including details of your current or previous subscription services, subscription terms, renewal records, etc.;
5. Payment Information: Used to verify payment details (excluding full credit card information);
6. Refund Reasons: The reason for the refund you submitted or relevant customer service communication records;
7. Device Information: Certain information related to your Apple device, such as device identifiers, operating system versions, etc.

The above information is only used for the review and processing of your refund request. Apple will strictly protect your personal information in accordance with applicable privacy policies and will use it only within the necessary scope. By submitting a refund request, you acknowledge and agree that Apple may process the above personal information during the review process.

10. Handling Personal Data for Refund Services Notification

For Apple to proceed with your refund, you'll need to agree to the collection and use of certain personal info. This information might encompass: Apple ID, purchase records, user activity logs, subscription details, payment verification info (excluding full card details), reasons for desired refund, and device attributes. This data is strictly utilized for reviewing your refund request and follows Apple's privacy regulations. Your consent to these conditions is inferred upon submission. Thanks for choosing our service.

The above information is only used for the review and processing of your refund request. Apple will strictly protect your personal information in accordance with applicable privacy policies and will use it only within the necessary scope. By submitting a refund request, you acknowledge and agree that Apple may process the above personal information during the review process.